Our customer service team handles hundreds of enquiries each week from customers requiring new or replacement parts for their existing Big Dutchman systems. We are able to help identify the products that are required, providing a point of contact for the entire ordering process. We aim to deliver spare parts as soon as possible, keeping customers up-to-date on the estimated delivery date. If a product is urgent, we will do our best to get it to them as quickly as we can, offering a next-day delivery option where applicable. Our dedicated team frequently goes above and beyond, with Newquip engineers often collecting parts in person from our Leeming Bar head office to ensure a speedy delivery.
Our warehouse is packed to the rafters with a catalogue of spare parts, carefully organised by product code to enable easy picking. By maintaining a fully-stocked warehouse, we are able to cut down on lead times for our customers. If a product is not available, we will add it to our next order from Big Dutchman in Germany. We receive weekly trailer deliveries into the terminal at Immingham, less than two hours away from our Yorkshire headquarters.
Our skilled drivers collect the deliveries from Immingham each week. On arrival to our head office, they are unloaded by our warehouse team and allocated accordingly. We have an impressive 44,000sq. ft. of warehouse space and 14 trailers, which are typically in use at all times. We added a third warehouse in recent years to allow more parts to be housed, ensuring the best possible experience for our customers.
Customer satisfaction is a top priority for our established family-run business, having assisted many of our customers for decades. As such, we are extremely proud to have earned ourselves an enviable reputation within the UK pig and poultry industry.